If dissatisfied, please tell us briefly why this is.

Did we give you information/advice that was easy to understand?

How might we improve?

How informative did you find our staff?

How well were you kept up-to-date with progress?

How well did we listen to what you had to say?

Did we treat you fairly at all times?

If you believe you were treated unfairly due to e.g. your ethnic background, sex, religion, or any other reason please tell us briefly what happened.

Would you recommend us to someone else if they needed legal help or advice?

Please give us your reasons why.

Was the result of your case better, worse or the same as we advised you?

Please tell us how you heard of our organisation and whether it was easy or difficult to make initial contact.

Do you have any further comments or suggestions that may help us to improve our level of service?

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