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| Many firms make much
of the standards they aspire to. At Fosters we lead
and others follow. |
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| Our key standards include: |
| • |
Replying to letters
from you within two days. |
| • |
Returning ‘phone calls
the same day where possible or the following day
at the latest. |
| • |
Offering you appointments at
a time convenient to you, including appointments
out of the usual office hours. |
| • |
When the work requires it,
seeing you at home or in hospital. |
| • |
Not keeping you waiting when
you have an appointment. |
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| Fosters is one of the
few firms to have a dedicated client care department
who, on the rare occasions when we get it wrong, will
investigate and report back to you on any concerns within
a set timescale. |
