Who we are
"We" or "Fosters" refers to Fosters Solicitors LLP.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following personal information about you:
- Date of Birth;
- Phone Number;
- Email Address;
- Postal Address;
- Appropriate details of what your matter entails;
- Bank account details;
- Personal identification (including, but not limited to passport, driving licence, bank statements);
- Data gathered through your use of the 'live chat' feature on our website; and
What we do with the information we gather
With the exception of the data gathered through cookies which is gathered whenever you use our website, we only require the details stated above to be captured if you choose to submit an enquiry either via telephone, through the 'Email Us' or 'Conveyancing Quote' enquiry forms which are found on our website, through your use of the 'live chat' feature on our website and consequently, if you wish to instruct us to provide the necessary legal services to you.
We may use the information to allow us to contact you to respond to your query or quote request and (if you instruct us) in order to provide our legal services to you. We may also use your data to improve our products and services.
We may use your data to contact you in relation to services similar to those that you have previously submitted a query to us about or instructed us in relation to. Any other use of your data to send you marketing or other information about us will only be done in accordance with any consent that you have provided to us.
We will not share, sell, distribute or lease your personal information to third parties without your permission or unless required to provide our services to you, other than for the limited exceptions listed below:
- If we are required to do so by law or comply with the contractual obligations we are subject to;
- For the purposes of our legitimate interests or those of a third party, but only if these are not overridden by your interests, rights or freedoms;
- In urgent circumstances to protect the personal safety or vital interests of clients or the public;
- To protect and defend the rights of property of Fosters;
- On occasions where you use our Residential or Commercial Property, Litigation, Personal Injury or Wills, Trusts & Probate services, we may be required to provide personal information to our Search Providers (Lawyer Checker; TM Group; PSG or Index Property Information) for the purpose of carrying out our Money Laundering, Account and Identification checks; and
- Data collected by the Google Analytics cookies is shared with Google, but no data which can personally identify you is shared.
Controlling your personal information
Under the General Data Protection Regulation you have a number of important rights. In summary, these include rights to:
- Fair and transparent processing of your personal information;
- Access to your personal information;
- Correction to any incorrect information which we hold;
- Erasure of personal information concerning you in certain situations;
- Object at any time to processing of personal information concerning you for direct marketing;
- Object in certain situations or otherwise restrict our continued processing of your personal information.
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you consent to the information being used for direct marketing purposes. We will provide you with the details of any third parties with whom, and for what purposes, we may wish or need to share your personal information with and request your explicit consent to such processing of your personal information at that time.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at email@example.com.
- You can manage your cookies preferences in your browser.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and organisational procedures to safeguard and secure the information we collect online.
We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
We also use Google Analytics cookies on our website.
Google Analytics is an analysis tool that helps us to understand how visitors to our site engage with our website. It uses a set of cookies to collect information and report site usage statistics without personally identifying any individual visitors. The main cookie used by Google Analytics is the '_ga' cookie.
Overall, cookies help us provide you with a better website, be enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computed or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but your can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may request details of the personal information which we hold about you under the General Data Protection Regulation, which will be provided free of charge. If you would like a copy of the information held on you, please write to Fosters Solicitors LLP, William House, 19 Bank Plain, Norwich, NR2 4FS.
If you believe that any information we are holding on you is incorrect or incomplete or you wish for such information to be erased or use of it to be restricted, please call us on 01603 602708 or write to us at firstname.lastname@example.org. We will endeavour to deal with your request within one calendar month of receipt of the same.