How satisfied were you with our overall level of service?
If dissatisfied, please tell us briefly why this is:
Was the advice provided easy to understand?
How might we improve?
How informative did you find our staff?
How well were you kept up-to-date with progress
How well did we understand your requirements?
Did we treat you fairly at all times?
How likely are you to recommend us?
Please give us your reasons why:
How easy was it to make inital contact?
Do you have any further comments or suggestions that may help us to improve our level of service?
If you believe you were treated unfairly due to e.g. your ethinic background, sex, religion, or any other reason, please tell us briefly what happened: