Poor Complaint Handling Leads To Compensation Claims

A recent survey by NHS Resolution suggests poor complaint handling is the main reason behind patient decisions to claim compensation. The majority of those surveyed felt they received no explanation of why things had gone wrong nor were they given an apology.

Since 2015 the NHS and other medical practitioners have had a legal duty to keep patients and their relatives informed when problems occur, providing truthful information and apologising for mistakes. However, the survey seems to indicate the medical profession continues to struggle to communicate openly and effectively when things go awry leaving litigation as the only way for patients to obtain the answers they need.

If you have suffered from a medical mistake which in turn has led to injury or loss you may be able to pursue a claim for compensation. If you would like to discuss your circumstance on a free no obligation basis please speak to a member of our clinical negligence team of solicitors in Norwich. We can be contacted on 0800 731 8539, or please .