Our objective at Fosters is always to provide our clients with excellent service.
If you feel that we have fallen below the high standards we set ourselves, we would welcome the opportunity to hear from you, and will do everything we can to put matters right. We will look into all expressions of dissatisfaction with Fosters, our staff, or a concern about an invoice or our service. We will follow this procedure whenever a complaint arises – we are dedicated to learning from every mistake and always committed to improving our service to our clients where possible.
Wherever we find that we are at fault, we will own up as quickly as possible, offer a full apology and do everything in our power to put matters right. Our complaints procedure can be found here.
Once a complaint has been dealt with, we will be alert to the lessons that can be learned for the future.
In dealing with complaints our objectives are:
- To act promptly, thoroughly and fairly;
- To learn from every mistake and look to continuously improve our service.
If you wish to contact us about a concern or complaint you have, please email our Head of Client Services Lisa Petherick and we will contact you to discuss your concerns.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour and you can raise your concerns with them directly by visiting their website here.